{"id":11,"date":"2025-09-24T11:55:41","date_gmt":"2025-09-24T11:55:41","guid":{"rendered":"https:\/\/we-dpms.com\/oliver\/?page_id=11"},"modified":"2025-09-24T11:56:45","modified_gmt":"2025-09-24T11:56:45","slug":"returns-refund-policy","status":"publish","type":"page","link":"https:\/\/we-dpms.com\/oliver\/returns-refund-policy\/","title":{"rendered":"Returns and Refund Policy"},"content":{"rendered":"[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”20″ bottom_padding=”70″ top_padding_tablet=”20″ bottom_padding_tablet=”60″ top_padding_phone=”20″ bottom_padding_phone=”50″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_custom_heading text=”Returns and Refund Policy” font_container=”tag:h2|text_align:left|color:%230d0d0d” use_theme_fonts=”yes” css=””][divider line_type=”No Line” custom_height=”20″ custom_height_tablet=”20″ custom_height_phone=”10″][vc_column_text css=”” text_direction=”default”]Thank you for shopping with Oliver Pens. We appreciate your business and want to ensure your satisfaction with our products. Please review our return and refund policy carefully.<\/p>\n

1. Return Eligibility:<\/strong>
\nCustomers may return eligible items within 7 days from the date of receiving their orders.<\/p>\n

2. Eligible Items:<\/strong>
\nTo be eligible for a return, items must be in their original condition, unused, and in the original packaging. Items that show signs of use or damage may not be eligible for a refund.<\/p>\n

3. Initiation of Return:<\/strong>
\nTo initiate a return, customers must contact our customer service team within 7 days of receiving the order. Please provide your order number and a detailed reason for the return.<\/p>\n

4. Return Shipping:<\/strong>
\nCustomers are responsible for the cost of return shipping. Please ensure that the items are securely packaged to prevent damage during transit. We recommend using a trackable shipping method.<\/p>\n

5. Inspection and Processing:<\/strong>
\nOnce we receive the returned items, our team will inspect them for eligibility. If the items meet our return criteria, we will process the refund. Refunds will be processed via bank transfer only. Kindly share your bank details by Email: info@oliverpens.com. If you opt to replace or change any received item for any reason, please note that return courier charges of up to Rs 150 will apply. Replacement or exchange will be facilitated upon receipt of the item at our office.<\/p>\n

6. Refund Timeframe:<\/strong>
\nRefunds will be processed within 7 business days of receiving the returned items. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.<\/p>\n

7. Non-Returnable Items:<\/strong>
\nCertain items are non-returnable, including but not limited to:<\/p>\n